Frustrated that an army of politicians, bureaucrats, auditors, managers and administrators has failed to offer an innovative vision for higher education, Andrew Polaine (founder of the esteemed new media agency AntiRom, and a professor at Lucerne University of Applied Sciences and Arts) has decided to take the initiative. He's launched a project called "Creative Waves COTEN -Service Designing Education" to explore two questions: How might we we re-imagine the structure and experience of higher education using service design techniques? and, can service design be used in a purely online, collaborative environment? Andrew is convinced that service design can make a difference due to its focus on the entire ecology of a service. Andrew invites you to apply your most innovative thinking to the problem.